
<!DOCTYPE html>
<html lang="en">
<head>
    <meta charset="UTF-8">
    <title>SnapCAD Technical Support Agreement</title>
</head>
<body>
    <h1>Technical Support Agreement</h1>
    <p><strong>Support Policy for SnapCAD Users</strong></p>

    <h2>1. Support Scope</h2>
    <p>We provide technical support for:</p>
    <ul>
        <li>App installation and startup issues</li>
        <li>File format compatibility (DWG/DXF)</li>
        <li>Core features (viewing, measurement, annotation, export)</li>
    </ul>

    <h2>2. Support Hours</h2>
    <ul>
        <li>Monday to Friday, 09:00–18:00 CST</li>
        <li>Support languages: English, Chinese</li>
    </ul>

    <h2>3. Contact Channels</h2>
    <ul>
        <li>Email: <a href="mailto:support@snapcad.app">support@snapcad.app</a></li>
        <li>In-app "Help & Feedback" section</li>
    </ul>

    <h2>4. Response Time</h2>
    <p>We aim to respond to all support requests within <strong>2 business days</strong>. Urgent bugs affecting basic usage will be prioritized.</p>

    <h2>5. Limitations</h2>
    <p>We do <strong>not</strong> provide:</p>
    <ul>
        <li>Custom feature development</li>
        <li>DWG/DXF content editing or architectural consulting</li>
        <li>Support for third-party CAD files with encryption or DRM</li>
    </ul>
</body>
</html>
